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Questions & Answers

Answers to our most popular questions


Account Set-up Questions
How long will it take for my web hosting account to be set up?
All web hosting accounts are activated in real time, 24 hours a day, seven days a week. We send your welcome email within ten seconds of your account being ordered!
How long will it take for my domain name to be active?
Domains are registered as soon as you order them, however it can take between 24 and 72 hours for them to become visible on the Internet.
Can I buy a domain name but not buy web hosting?
Yes, you do not have to buy the web hosting when you buy a domain name.
Do I own the domain name?
Yes - unlike some companies we always register the domain in your name or in your customer's name if you are working on someone's behalf.
Can I transfer the domain at any time?
Yes, you can, and we provide a control panel so that you can make these changes yourself at any time and that's all included in the price
How do I renew a domain with Longhouse Internet?
We will contact customers via email about 30 days before the domain is due for renewal. You can then decide whether to renew the domain name or not. For this reason, we always ask customers to ensure that their email address is valid, working and up-to-date, to ensure they get such messages.
Do I get a certificate of ownership?
Nominet issued certificates as confirmation of the contract that exists between Nominet and the registrant until August 2003. If you have a paper certificate, this remains valid until the expiry date shown on the certificate. Paper certificates and Reply Forms have been replaced by an online system called Registrants Online. Domain names are being transferred to the online system when they are next renewed.
Can I sell the domain to someone else?
Yes you can. It's yours to do with as you please. For all non .uk domains, we provide the facility in the control panel to change the owner details for a domain at any time. For, and domains, such changes have to be made through the naming authority Nominet who can advise you on the procedure.
Billing Questions
How can I pay for my domain or web hosting account?
We accept MasterCard, Visa, Maestro (Switch), Solo, Visa Electron and Visa Delta.
We also accept Paypal.
We regret that we do not accept cheques, postal orders, standing orders or cash.
Do I get an invoice?
Yes, every time you buy a product from us we will email you an invoice. Invoices are also available to view and print at any time in your control panel.
Do you charge VAT?
Yes, all prices, except where specifically marked, are plus VAT.
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