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Service & support

Fast & efficient Customer Support

 
 
You are in control
 
Longhouse Internet has one of the most integrated web hosting and domain name platforms available. All our domain name and web hosting systems are tightly integrated. Wherever we can, we offer control of our services to you, as we feel that nobody knows their web site requirements better than you. This means you can change or add services in real time using simple to use aXis control panel
 
Detailed On-line Help
 
Our detailed online knowledge database contains answers to the most frequently asked questions. We update the database on a regular basis to ensure you get the most up-to-date information. Use our aXis control panel to view the online help database
 
If something goes wrong
 
Sometimes things do go wrong and we want to help you resolve issues quickly and effectively. we operate an easy-to-use system where you can alert us to any issues you have. Our system is secure, as it lies within your password-protected customer area. Simply access the aXis control panel, and click on help.

We aim to answer support questions within 4 hours, but often reply faster.

Our aim is to resolve your problems effectively the first time round.
 
 
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