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Our Terms
Our terms Include:

General Terms

We do not allow Adult, Warez, illegal MP3 Sites or IRC Bots. 

You may not store more data in your account than your alotted server space. 

Your server space and ftp account is for your personal use only. You must not divulge the password to any other person, and you should take reasonable precautions to ensure that it is not discovered by other people. 

Data stored on our servers is not guaranteed to be backed up. It is recommended that you keep an independent backup of all data stored on your web space. 

You may not run server processes (eg. talkers/IRC Bots) from your web space. 

We shall not be held liable for any loss or damages caused by the use or misuse, unavailability or removal of services. 

When your account is closed, all files (including web pages, etc.) will be deleted. 

We reserve the right to cancel your account at any time without notice. 

We reserve the right to amend and update these Terms and Conditions at any time without notice. 

To protect your privacy we never distribute your name or e-mail address to any third parties. 

Users must not participate in any form of un-solicited bulk e-mailing or spam. 

By logging into your account, or uploading files to it, you are indicating your acceptance of these Terms and Conditions.


Longhouse Internet operates a fair use policy and therefore offers unrestricted use of bandwidth. However, should your bandwidth reach the points where it has an adverse affect on other clients we reserve the right to disable your site until you can reduce your bandwidth usage. For more information on our fair use policy click here. 

Web Pages

Commercial use of web and ftp space is permitted. 

You will be responsible for the content of your pages, including obtaining the legal permission for any works they include and ensuring that the contents of these pages do not violate UK law. 

You will be held responsible for and accept responsibility for any defamatory, confidential, secret or other proprietary material available via your page(s). 

We reserve the right to remove material deemed inappropriate from your web pages, without prior notice. Netmotivated do not allow adult, warez or illegal MP3 web sites on their servers. 

Cancellation and Refunds

If you take out one of yearly packages we expect you to commit for this period of time. Because of your commitment, we offer a discount on the normal monthly price of our accounts. If you cancel your account within your service period then Longhouse Internet will not make any refunds on any unused portions of your account. While we do not offer refunds for pro-rated service (beyond our 30 day money back guarantee which is applicable to annual accounts only) you have no obligation to continue using our service. 

Our 30 day money back guarantee excludes the refund of domain name registration fees, secure server certificate purchases and the purchase of our telephone\fax numbers services. 

Longhouse Internet reserves the right to cancel the service at any time. Customer refund requests are to be sent to and will only be processed in the cases of service non-performance where Longhouse Internet is clearly at fault. Refund requests for problems beyond Longhouse Internet's control will be refused. None of these terms affects your legal rights to a full and unconditional refund within 7 days of initial payment

For example: 
Domain transfer failure. 

Failure of any third party script or program that's not supported by Longhouse Internet. 

A customer's lack of experience in dealing with web basics and communication protocols. 


Customer agrees that it shall defend, indemnify, save and hold Longhouse Internet harmless from any and all demands, liabilities, losses, costs and claims, including reasonable solicitors fees asserted against netmotivated, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless Longhouse Internet against liabilities arising out of:

(1) any injury to person or property caused by any products sold or otherwise distributed in connection with netmotivated's server.
(2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party.
(3) copyright infringement.
(4) any defective products sold to customer from netmotivated's server. 


Longhouse Internet will not be responsible for any damages your business may suffer, Longhouse Internet makes no warranties of any kind, expressed or implied for services we provide. Longhouse Internet disclaims any warranter merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, non-deliveries, wrong delivery, viruses and any and all service interruptions caused by netmotivated and its employees.

Longhouse Internet reserves the right to revise the above terms and conditions at any time. None of these terms affects your legal rights to a full and unconditional refund within 7 days of initial payment




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